Service Standards
Transfers, hotels, meals, transport, guides, and welcome services
Arrival transfer & late arrival
If an arrival transfer is booked, the driver will meet guests inside the airport arrival hall with a name board.
Daily sightseeing starts at 09:00. Guests should be in the hotel lobby at least 15 minutes before departure.
In case of late arrival, information materials will be left at the hotel reception for collection at check-in.
Hotels
Hotels are centrally located and rated 3★, 4★, or 5★.
Hotel changes are rare and only made for important reasons. Any alternative hotel will match the same category and location standard.
The final hotel list is confirmed no later than 1 month before arrival.
Departure transfers
Departure transfers in Krakow, Warsaw, Vilnius, Riga, Tallinn, and Helsinki are scheduled approximately 4 hours before flight departure, based on local traffic conditions and airport check-in requirements.
Tour guides
Tour escorts are university graduates, professionally trained as bilingual guides.
They are experienced and long-term collaborators. Local guides assist when required.
Meals – breakfasts
Daily buffet breakfast is included at all hotels.
Portage
Portage of one piece of luggage is included at all 4★ and 5★ hotels and railway stations.
Coaches
Transportation is provided by 49-seat first-class coaches with air conditioning, adjustable seats, toilet, fridge, and additional amenities.
Some tour segments may operate with high-quality first-class minivans.
For comfort and safety, at least 3 seats remain empty.
- Third-party liability insurance included
- Drivers comply with EU driving regulations
- No smoking in vehicles
- Free seat selection
Welcome meeting & info
Upon hotel arrival, guests receive a personalized welcome package with meeting details.
During the welcome meeting, guests enjoy a welcome drink and receive an introduction to the tour program and optional excursions.
Each guest receives a personalized itinerary and information materials.
Visa support
Some nationalities require a visa for Schengen-area tours. Complimentary visa support documents are provided if needed.
Invitation letters are not visas. Guests are responsible for holding valid travel documents.
Number of participants
Maximum group size is 45 guests. Average group size is 30–35 guests.
In short
Centrally located hotels, buffet breakfasts, comfortable transport, trained tour escorts, and clear transfer procedures — designed for a smooth and stress-free journey.