SERVICE STANDARTS:
Hotels: We are in general using good centrally located 4 star hotels. Where these are not available we are using centrally located superior 3 star hotels. Please in particular note that in Moscow and St. Petersburg we have made a choice for very good superior 3 star hotels. The Baltic Biking tour is based on good 3 star hotels. We reserve the right to change the hotels. Alternative hotels will be of the same standard as the hotels mentioned in the catalogue, both in terms of standard and location. Final hotel names will be advised latest 1 month prior to arrival.
Meals: Breakfasts are buffet style at all hotels.
Coaches: Our coaches are new 49-seater 1st class coaches with air conditioning, adjustable seats, toilet, fridge and possible other conveniences. Depending on sales some tours or segment of tours and optional tours will be operated with new 1st class minivans with adjustable seats and air conditioning. For comfort and security we always keep at least 3 empty seats in coaches and minivans. Passengers are covered by 3rd party liability insurance. Drivers are driving strictly according to EU regulations. We do not allow smoking in the vehicles. Seating in the vehicles is free.
Tour escorts: Our tour escorts are university graduates and have been specially trained as guides and as multilingual tour escorts. The tour escorts we use are very experienced and most have been working for us for many years. The tour escorts will be assisted by local guides if needed or required.
Portage: Portage of one piece of luggage is included at all hotels and railway stations.
Welcome letter: On arrival to the hotel the guests will receive a personalized welcome letter announcing time and place for the welcome meeting.
Welcome meeting: The welcome will start at 19:00 in the lobby of the hotel. During the welcome meeting the guests will be served a welcome drink. The tour escort will introduce the program and the optional tours and the guests will receive various materials such as: a personalized program, information materials and city tips, a useful list of the best museums, shopping possibilities and restaurants in each city
Visa support: Visa support and registrations fees are included for tours to Russia and Belarus.
Number of participants: We allow max 45 guests on the same tour. The average number of guests is around 35. For the Baltic Biking tours we allow max 18 guests on the same tour. These tours are often full.
SPECIAL FEATURES:
Arrival transfers: If guests have ordered private arrival transfer they will be met by a driver with a name board reading their surnames in the arrival hall of the airport.
Optional excursions and dinners: Our tours come with an extensive choice of optional excursions and dinners. The optional excursions feature important highlights not included into the standard sightseeing tour and always include transport, guide service and entrances. The optional dinners are either half-board at hotel or special dinners at local restaurants. Dinners at hotels are either a substantial 3-course set menu or buffet style. The dinners include ice-water and coffee/tea. Dinners at local restaurant include a substantial 3-course menu with ice-water and coffee/tea. In some cases alcoholic drinks, folklore music or other types of live music is included. We have carefully chosen local restaurants which are typical of the area and yet something special and which offer good food and service and good value. The dinners at local restaurants include guide and transport, in some few cases the restaurants are within walking distance from the hotel (max 10 min walk) and transport is not included. At both hotel and local restaurant additional drinks can be ordered and paid for at the spot.
Diplomas for active touring: The participants in the Baltic Biking tours will receive a diploma for successfully completing active touring in the Baltic countries.
Pre and Post stays: We offer attractive wholesale rates for guests who would like to arrive earlier or depart later. Please ask for a detailed pricelist.
Quality control: Our ambition is to render the best possible service and we ask all guests to fill out a service questionnaire evaluating the service. The questionnaires are handed over to the guests during the welcome meeting and collected at the end of the tour. Moreover, we are happy to receive feedback in any other form, aiming to help us to maintain and raise the standard of our product.
Safety and security: Safety and security is a major priority in all our operations. We only use suppliers that guarantee the same thing. We carefully check the insurance and operating license of all our suppliers and we are very attentive to safety and security in the way we operate ourselves.
